... don't show this again. Vera people advised to exclude and include as you also suggest. I reset the veralite and added my hue lights again. The Yale Keyless Connected Smart Lock requires you to place your palm on the touch screen This is a safety feature so finger prints showing the PIN code are wiped Please read this carefully Introduction Thank you for choosing the Yale Keyless Connected Smart Lock. Yale Assure Lock SL: Design. On my Yale lock, I pressed (master code + #, 7 + #, 1 + #) to enter the wireless network and it was excluded right away. Conventional, interchangeable core, security, high security and Yale® KeyMark® cylinders all offer a variety of keying options. Yale offers cylinders to meet the needs of virtually every facility's security requirements. In Community Manager, put the hub into inclusion mode by clicking include. Now I try to add the Yale Lock without success. Wait time was only 1 minute … See “other options” if 7 is not available. HELP!! Best smart locks 2020: Front door security from Yale, August, Schlage and more ... is the most important aspect of any smart lock, but it's not the most feature-packed. Any ideas? The problem is that my new Yale lock does not allow exclusion option (#7 and #3), is not avalilable option. For your convenience, the Yale Real Living lock will automatically determine whether it will function as a right or left-handed lock. If you want to enable this feature in … Press 7 followed by the gear key. So you can use the Nest app to lock and unlock your door from anywhere, create passcodes for people you trust, and get alerts whenever someone comes and goes. IMPORTANT: Do not install batteries until the lock is completely installed on door. I called Yale Support at 800-810-9473. On the lock, enter the number 1 then press the gear key. If number 1 is not visible, the lock will need to be excluded before advancing to the next steps. (The "hand" or "handing" of the lock, is determined by … The Assure Lock is a smart, well-designed lock that has a minimalist front panel with a touchpad. On my Yale lock, I press (master code + #, 7 + #, 3 + #) to exit the wireless network but it doesn't allow me to. Now when I open the add devices window on abode, nothing shows up. Windows 8 will no longer show the lock option when that user uses the Ctrl+Alt+Delete keyboard combination. I would suggest when you call that you not go through the pain of resetting and trying to fix the lock for an hour and just tell them that this issue was elevated with Yale Tech Support. I'm a first time poster and am completely stumped. I'm using Windows 7, 64 bit, Professional on an Phenom II, X4 4 GB system. So the exclusion/inclusion trick does not work in this case. 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