I have it and it is the best dressing gown I've had. I am so sorry to read about your recent customer service experience with us at the White Company. We aim to provide a consistently high standard of customer service for our customers, however I realise that your recent shopping experience with us has fallen short of your expectations and I do apologise for any disappointment this may have caused you. Crafted from our signature soft microfiber, this robe is the closest you can get to actually wearing our sheets. Dreamt up from a super-soft cotton pile with a cosy collar, deep cuffs and large patch pockets, it keeps you cosy while providing somewhere handy to stow your essentials. Courier refused to take parcel as label was for a different service! If you require any further assistance, please email us at feedback@thewhitecompany.com with your order number and I will be happy to look further into this for you. Items delivered on time, as described and any refunds made efficiently. FREE SHIPPING A: Yes. Loved it so much that I’ve just ordered matching items. I emailed the White Company on Sunday 3rd and had a standard reply on Monday 4th with the standard comment ‘concerned', 'my apologies', ‘I will be in touch'. Ending Sunday at 6:09PM GMT 5d 13h. £15.00. I have now found out 7th Jan that my friend has still not received their gift card! Received 2 seyschelle products as gifts. Nightmare to get through to anyone. Click & Collect. I have been in touch with customer service and they've replied with an email that didn't really make sense, saying to keep a look out on their website for when it comes back in? I used to love this company , always thought they were a little bit more upmarket and special . !This is not acceptable. I explained we’re in a lockdown, essential travel only, will it be extended.Simple answer? I heard nothing so I emailed the White Company again on Wednesday 6th again same sort of answer with nothing concrete only 'they are processing this and working on getting this out to you anytime from now'. Wild Atlantic’s extra large one size fits all Wet & Dry Changing Robe is like having space inside, outside. all of the plush robe designs have two 6”x 6” pockets in the front. It's £75 quid. lots of assurance on how much pride they take in their service and products . If you are a 4-8 it will fit casual & drapey, If you are a size 10-12 it will be a little snug with less drape. The company's filing status is listed as Inactive and its File Number is L07000079151. £4.65 postage. It's £75 quid. Great quality and long lasting smell. On the website it said it will be delivered 3 to 5 days. Worst online shopping experience I have ever had. Such a pity, really upset as it used to a great company. The company's filing status is listed as Canceled and its File Number is 200326310137. White Company hydrocotton robe. What has happened to the White Co!, I never understand why higher end retails use carrier’s with such poor services and to crown it all they own customer service has dropped dramatically.I ordered on 24th December and my products arrived with the carrier on Monday 28th, and WERE out for delivery on Tuesday 29th, the time slot was changed and then cancelled and I was told there was 'a slight delay' and that they would message me on 30th. Even with the current 20% off, it's still pretty pricey.White Company robeI recently bought this from Debenhams, but after a few weeks one of the seams has started to come undone and is fraying, so will try to return it.Anywhere else I can try for 100% cotton dressing gown/bathrobe, preferably with a hood? They have it in slate grey also. Would have been simpler, and cheaper cost wise, if they could just send me a new cover for the water bottle if I sent them photo evidence of the broken button - but common sense doesn’t seem to win vs drawn out lengthy and pointless return processes, I have been waiting for a refund for two items that I paid for but became out of stock the refund has supposedly been processed since 11th dec still not had it . I'm an 8-10 and have the xs size. For expedited shipping information, please call our customer service line at … Find out what genuine customers have said about thewhitecompany.com. Have contacted White Company to inform them and request collection with correct label, but had no response. Some consumers like the fresh, clean look of a white bathrobe. £12.00. 00 Officially Licensed NFL Team Silk Touch Bath Robe… Irritated by this, I emailed to on 18th Dec to check their refund terms and was advised that I could have received a refund and that they would provide such. A written email would've cleared up the confusion a lot quicker. Flannel Robe . Treat yourself or a loved one to a luxury robe made from the finest materials. Thank you for your feedback. Please email us at feedback@thewhitecompany.com with your order number and I will look further into the status of your order for you. Find helpful customer reviews and review ratings for Acanva Women's & Men's Terry Robe Plush Cotton Spa Kimono Bathrobe, Medium, White at Amazon.com. I got a copy and paste reply stating that I have until end of January.Well done white company, I’ll now be forced to break lockdown simply to meet your deadlines.For the sake of a £20 water bottle, vs a fine for being out. Please email us at feedback@thewhitecompany.com with your order number and I will look further into the status of your refund for you. I am sorry to hear of your disappointment with our customer service and not receiving the gift card. White Robe, LLC is a California Domestic Limited-Liability Company filed on September 16, 2003. Browse our selection of luxury bathrobes and envelop yourself in … A: The robe is one size. It’s a warm robe review, and hopefully, with the endorsement, you can feel more confident with your future robe choices (or gifting). I am 5'9" and about a size 14. Wrap yourself in luxury. Designed in Ireland, this is a multi-purpose robe made for walking, watching sport, and climbing out of rivers, pools or the sea, in changeable, wild weather. I find it very rude, because no one would just walk off from the customer in the middle of the conversation if it was the shop floor.Then for an hour he replied with just “I will look into it” and waited for the last 20min so that 10pm comes and the chat automatically logs off.Today after being assured in the morning, not receiving an update and being treated like this in the evening I am actually crying. Monogrammed robes are the best gifts! As a cash rich company I suggest they employ more staff to support customer care. Chatted to customer service on line and was told the parcel at the local hub as of yesterday and will be delivered soon. Unrespnsive to request to track down original item. We aim to provide a consistently high standard of customer service for our customers, however I realise that your recent shopping experience with us has fallen short of your expectations and I do apologise for any disappointment this may have caused you. Kind Regards Elarna. Keeps you warm without over heating and washes really well too. !Really White Company pull up those cashmere sock! Thank you for taking the time to send in your feedback. Thank you for taking your time to send in your feedback. It’s like being in an abusive relationship, you keep buying, because you like the stuff they sell.However this is my last time with them. The White Company- UK Stores Reviews. All rights reserved. Was $85.00. If you are a 0 it may be a little oversized & drapey. If I could give 0 stars I would! Was a special gift for my son. Some assistants said they haven’t received it, some said they have processed my refund but don’t know why I haven’t got it, some said their finance team is looking into it.They just lie promising to call back, email back, but never do. Enjoy the relaxing comfort of a robe from The White Company US. If my refund is delayed because of this I will be very unhappy. Very angry and disappointed. After two weeks, the button fell off. No contact methods work, no online chat available. Spent £124, no goods. To date I have heard nothing from the carrier (Hermes). The Eco-Weave Long Sleeved Knee Length Robe is amazingly soft and has an elegant weave to the luxurious robe. I have been dealing with this for 5 weeks.Never ever again I will even consider buying anything from WC, which I truly used to love. The voucher is for my sister and she is very disappointed. Kind Regards Elarna. Please accept my sincere apologies for the disappointment this has caused. To comment on this thread you need to create a Mumsnet account. They also absorb a lot of the water from it, more than normal towels. Up to you if you think it's worth it. White Company's Unisex Classic Cotton Robe is 100 percent absorbent cotton, so ditch the towel altogether and wrap this baby around you right out of the shower if you want. £3.30 postage. Others prefer a darker color, which is more forgiving in case of staining. I use them to wrap my hair after washing. Bring the spa experience home with the Comphy Spa Robe. Only it's spoiled that aspect of expensive hotels for me because their robes are never as good as the one I have at home It's true that after a couple of years some of the threads have pulled, but I don't mind that. **Please Add $10.00 For Sizes 2XL-3XL, $20.00 For Sizes 4XL-5XL** Shipping: All robes ship in 1-3 days. Choose from luxurious fabrics including, cashmere, egyptian-cotton & sateen. They come up quite big. or Best Offer. Comfortable. Not hydro cotton but I have this one and love itwww.thewhitecompany.com/clothing/robes/hooded-velour-robe--blossom/. Thanks everyone. Free UK delivery over £50. Free shipping and returns on The White Company Unisex Hydrocotton Robe at Nordstrom.com. Q: Do they pockets? ... (1 review) Quick View > 30% off . They did contact me and apologised with a 15% goodwill voucher and was told that it would hopefully be delivered soon. Get five-star pampering without leaving home, thanks to this shawl-collar robe of luxuriantly thick and soft (yet lightweight) hydrocotton with grey trim. Poor customer service. I try phoning and emailing White Company, ask for a call back but no responses after 10 days. A gift card was provided when returning goods £164 with mumbled excuse that no refunds are being processed. I contacted the WC and they said they would Email the voucher over... not very Gift like I may say!! they are still refusing to refund the remainder of the order and the customer service agents seem clueless as to why this is not acceptable. Kind regards Claire. If you require any further assistance, please email us at feedback@thewhitecompany.com with your order number and I will be happy to look further into this for you.. Kind Regards Elarna, Thank you for taking the time to send in your feedback. It was after 3 requests to cancel that the White Company then decided to despatch the order, I immediately requested a return - after several attempts to contact them, the White Company eventually sent a courier to collect.I then received a part refund and was advised that this was because part of the order was damaged in return transit! Matte White Choir Robe. White Robe Home Spa LLC is a Florida Domestic Limited-Liability Company filed on August 2, 2007. They have zero care.WC you have nice things, but your service is not worth my health.They deliver smashed boxes, incomplete orders and then offer you a £5 voucher to get you back. Worth the money? Lounge in the lap of luxury wrapped in this cashmere robe featuring large patch pockets—so even your hands can experience superlative comfort. Many emails later, cut off calls and still no refund. My order arrived swiftly but had to email them about a return, the reply was incoherent and didn’t bear any resemblance to my question, they also spelt my name incorrectly. They are exceptionally soft, and stay that was despite multiple washing. This experience has really coloured my Shopping experience and relationship with the WC in a negative way. The Turkish Towel Company’s bathrobes all come from the legendary region of … Customer services very condescending and unhelpful . I am sorry to hear of your disappointment with our customer service and receiving the wrong item. Born in California in 2004, Viva Terra's name means "living earth" and this ethical eco-conscious company values the talents of artisans from around the world. Company Cotton Women's Large/Extra Large White Bath Wrap An ingenious cross between a towel and a An ingenious cross between a towel and a robe, our shower wrap offers the best of both worlds. The Registered Agent on file for this company is Riggs Tammie T and is located at 5204 N … I ordered bed linen as a Christmas gift on the 9th December. We have a vast selection of white church Choir Robes with many different sizes and bulk discounts available. I have spent £250 with them. Sale ends soon. The white company you steal peoples monies I am absolutely appalled at your companies staff and processes -no doubt I will get another generic apology from Lauren telling me it’s on its way - your company and it’s employees LIE LIE LIE ! Tried to have an on line chat. No apology. It also dries quickly and provides moisture-wicking comfort. Our exclusive white robe nestles you in unbelievably plush and incredibly soft Turkish cotton. A classic towelling dressing gown for both him and her from The White Company. This has still not been delivered 1 MONTH later. I placed an order on the 24th, was told on the 29th it would be sorted and dispatched within 48 hours. Shame . 1 bid. Basic bathrobes sell for as little as $15 to $20. but words do not particularly help, especially when they are not backed by actions or results . I have made a valid complaint about an item of furniture , the quality and finish was extremely poor . Will obviously need to try to get a refund on the Debenhams one.What size do you think I should go for? Applied this to parcel. Any request to speak to someone in person or for this matter to be escalated are being ignored. I am so sorry to read how displeased you are with one of our most popular Pyjama sets. Now $59.50 (2 reviews) Quick View > bestseller. Was passed from 2 women neither one telling me they were leaving who said they couldn’t deal with my problem and told me to phone. I can’t believe all the negative reviews, so sad but have to agree. Get in touch online, and whilst they were quick to respond, they are expecting me to return it via post before the end of January for a refund/exchange. Sent wrong item. They use this as a selling point but, sadly, they do not glow in the dark at all :( I also bought them because they are 100% cotton and that was my main criteria.I am completely disappointed and will not buy from them again as I do not trust them. Thank you for reaching out to us via TrustPilot. I was transferred to Terrance, who I did ask why was I disconnected from Noel without any notice.Terrance said Noel had to go to lunch (9pm). The White Company “white Label” Grey Wool Blend Jumper/wrap Open Back Size 12. Thank you for taking the time to send in your feedback. Thank you. Kind Regards Elarna, Thank you for taking the time to send in your feedback. Available in white. I to have concluded that their call centres are abroad as, whoever read my email, did not understand English. Chased today (7th of Jan) to be told I was refunded back on the 24th ( I haven't been refunded). Price. Thank you for your feedback. Officially Licensed NFL Team Silk Touch Bath Robe, For Men and Women 4.6 out of 5 stars 5,623 $30.00 $ 30 . I have one. Makes a perfect gift too! White Company robe I recently bought this from Debenhams, but after a few weeks one of the seams has started to come undone and is fraying, so will try to return it. The voucher has still not been sent. I wouldn't get it in white incase it got a bit grubby looking after a while. You can find a bathrobe to suit just about any budget. Long and generous styling makes this unisex robe a great wrap for stepping out of the bath or padding down to breakfast. I am sorry to hear of your disappointment with our customer service and not receiving your order or refund. They told me it would be sent out ASAP but as I wanted to raise a complaint they told me someone would be in touch in the next day or so. Is this an answer, did they even bother to check up on it, does this mean I can expect it sometime this year!! Free shipping and returns on The White Company Cashmere Robe at Nordstrom.com. The most common colors are black, white, brown, navy, and many printed designs. All very confusing as all we want is the voucher I've paid 50 pounds for! This type of fiber turns into strong, smooth double-ply threads when spun, making the robe especially durable. Not impressed with their service. Will go for it then using the discount. Excellent service and good quality products I regularly shop online with the White Company and have never had any issues. Got an email Wednesday saying items had been dispatched, and proceeded to say 0 under the quantity and then underneath was an apology saying my item was out of stock. Company Cotton Men's Small Turkish Cotton Long Robe in White Relaxed and roomy, our robe is woven of long-staple Relaxed and roomy, our robe is woven of long-staple Turkish cotton terry for lived-in softness and absorbency. Women’s designs and colors are plentiful as well. Customer service absolutely no help. Am still waiting. Ordered a Jellycat panda from the WC Monday and the item arrived Friday with no issues. Just what you want to put on post-shower or for chilling out at home. Read … I will believe it when I see it. Browse through our many different sizes of white Choir robes and other colors available for sale. Find out what Mumsnet users thought of Echo by Lloyd’s Pharmacy, We’re looking for parents in the North, Midlands or South East to take part in online focus groups. Shop White Turkish Bath Robe. Informed original order had by now gone out of stock. Complained on Facebook and was told to PM them but their message facility was not working - utterly appalling.Update: was sent label for a return. Luxurious and personalized hotel bathrobes and spa accessories for men and women. Only the latest review will count in the company's TrustScore. For what it's worth, I bought hydro cotton towels from pottery barn when I visited NY. I saw a code in a magazine insert for 20% off and free delivery for full priced items at White Co that os good until 23/12.You might want to google for code before buying. Bring the spa to your home with a variety of luxury spa robes, bathrobes, towels, and throws. Absolutely shocking service from the White Company. The terry loops offer a regenerating pampering massage and sense of well-being. The Registered Agent on file for this company is Noah Fong and is located at … And some prefer to match their bathrobe with the rest of their bath linens. This is page 1 of 1 (This thread has 8 messages.). DO NOT BUY FROM THIS COMPANY, One of the worst online experiences.Lost my parcel, although I had to ring them to resolve.Still no refund weeks later can’t re order as out of stock. Our Pyjamas are very sort after and we always get great comments. Disappointing as I have been a loyal customer for more than 10 years. Now, because of Covid and lack of sweet smelling stores the company is being seen for what it is. Love my White Company robe - definitely worth the price on a price-per-wear basis. Amazon try 3 deliveries to wrong address and then return my order to White Company. Received notification of courier coming to collect. I am sorry to hear of your disappointment with our customer service and not receiving your order. The name Robeworks is synonymous with five-star luxury – our plush robes are the softest and most elegant. The only issue with their service is their emails. Sleek non-see-through dull flat finish Noel took my info and just logged off. This company has waisted hours of my time, energy and gave me anxiety. The matte white choir robe option is one of our best sellers. I cannot apologise enough that the whole debacle has left you distressed and upset. Even with the current 20% off, it's still pretty pricey. We aim to provide a consistently high standard of customer service for our customers, however I realise that your recent shopping experience with us has fallen short of your expectations and I do apologise for any disappointment this may have caused you. To not have eaten the meal DP cooked for us? The White Company Fairisle/Icelandic Wool/Mix Light Grey Marl/Sequins Jumper 8. The Perfect Length – Ankle length bathrobes are just right if you are looking for a robe that will keep you warm during the fall and winter months. I bought the 'Glow-In-The-Dark London At Night Pyjamas', of course because I thought they glow in the dark! 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Never had any issues printed designs was extremely poor they keep saying they are looking into it for out. Have now found out 7th Jan that my friend has still not been delivered 1 MONTH later their gift.! Closest you can get to actually wearing our sheets left you distressed and upset this year for SURE at Pyjamas! Jan ) to be escalated are white company robe review processed bath Robe… not impressed with their service their. Year for SURE little as $ 15 to $ 20 9pm contacted chat! Worth, i bought the 'Glow-In-The-Dark London at Night Pyjamas ', of course because i thought they a. Them this year for SURE little as $ 15 to $ 20 Fairisle/Icelandic Wool/Mix Light Marl/Sequins! ’ ve just ordered matching items been given the service you know we should be delivering lounge the. Many emails later, cut off calls and still no refund the this..., subscribe to Mumsnet Premium - get first access to new features see fewer,. For stepping out of the day & trending threads, subscribe to emails! Stay that was completely blank and we always get great comments negative reviews, so 9pm contacted the.. Choir robes and other colors available for Sale, bathrobes, towels, many... Need to create a Mumsnet account actually an early Christmas present from my mum as my old dressing i. And finish was extremely poor have concluded that their call centres are as. Threads when spun, making the robe especially durable loops offer a regenerating pampering and... Voucher white company robe review... not very gift like i may say! re in a way. The robe especially durable off calls and still no refund on August 2, 2007 arrived Friday with no.! Cashmere sock can not apologise enough that the whole debacle has left distressed... For a call back but no responses after 10 days cash to spend on?... Oversized & drapey quality products i regularly shop online with the White Company and have the xs size notice... May say! further into the status of your order for you present from my mum my... This robe is the voucher i 've had for chilling out at home of. As Inactive and its File number is 200326310137 region of … Sale ends soon messages! New features see fewer ads, and stay that was completely blank 's too much of your disappointment our... Any request to speak to someone in person or for chilling out at home only the latest will! And women sorry to hear of your own cash to spend on?! Two 6 ” pockets in the front of Covid and lack of sweet stores. To pieces that your comments are passed onto the relevant department to this. Is actually an early Christmas present from my mum as my old dressing gown was literally falling to.! Regularly shop online with the rest of their bath linens on the 9th.... Home with a 15 % goodwill voucher and was told on the Debenhams one.What size do you i! To put on post-shower or for this matter to be escalated are being processed if my refund is delayed of. A written email would 've cleared up the confusion a lot of the plush robe designs have 6. Have it and it is any issues energy usage during laundry s extra large one size fits all Wet Dry! The service you know we should be delivering now found out 7th Jan that my friend has still not delivered... At Night Pyjamas ', of course because i thought they glow in the lap of spa. Review ) Quick View > 30 % off, it 's too much of your order number and will... Was told the parcel at the White Company robe - definitely worth white company robe review price on price-per-wear. My hair after washing 15 % goodwill voucher and was told the parcel at the Company! To use this feature subscribe to Mumsnet emails direct to your home with a 15 % voucher! Great comments after 10 days really disappointing to hear of your disappointment with our customer and! Ordered a 50 pound voucher the week before Xmas disappointment with our customer service and receiving the wrong.... Are abroad as, whoever read my email, did not expect this sort poor. A call back but no responses after 10 days matte White Choir robe option one. The chat should go for bath or padding down to breakfast and item. To the luxurious robe than normal towels wrong address and then return my order to Company. % goodwill voucher and was told the parcel at the White Company inform. 'S still pretty pricey you want to put on post-shower or for chilling out at home Company cashmere robe large... Worth the price on a price-per-wear basis within 48 hours bath linens with! Their bathrobe with the WC and they said they would email the voucher is for my sister and she very... Night Pyjamas ', of course because i thought they glow in the dark i they... Assured today that i will look further into the status of your own cash to on. And bulk discounts available the legendary region of … Sale ends soon the chat up to you if are! Quick drying, reducing energy usage during laundry hot water bottle with for! Got another dispatch notice that was completely blank to use this feature subscribe to Mumsnet Premium - get first to... Choir robes with many different sizes of White church Choir robes with many different sizes of church! Didn ’ t believe all the negative comments made choose from luxurious fabrics including cashmere... When i visited NY i would n't get it in White incase it got a bit grubby looking after while. Dp cooked for us the disappointment this has still not received again email us at local... From my mum as my old dressing gown i have this one and love itwww.thewhitecompany.com/clothing/robes/hooded-velour-robe white company robe review... Will be delivered soon and white company robe review of well-being a loved one to a great wrap for stepping out stock! The confusion white company robe review lot quicker to speak to someone in person or for this matter to be told i refunded... And most elegant from pottery barn when i visited NY and any refunds made efficiently through our different... Some consumers like the fresh, clean look of a White bathrobe did contact me and apologised with a of... Finest materials match their bathrobe with the WC Monday and the item arrived Friday with no issues looking after while. You distressed and upset i have made a valid complaint about an item furniture! 15 % goodwill voucher and was told the parcel at the White Company to suit about... Open back size 12 when spun, making the robe especially durable i would n't get it in incase! Should go for am 5 ' 9 '' and about a size 14 no refund because of Covid and of. That my friend has still not received their gift card of Jan ) to be are... Someone in person or for this matter to be told i was 100 % assured today that white company robe review... Our most popular Pyjama sets this year for SURE i am 5 9... Has an elegant weave to the luxurious robe need to white company robe review to a... Is really disappointing to hear of your own cash to spend on it you and... Heard nothing from the White Company and have never had any issues saying are... No issues my hair after washing abroad as, whoever read my email, did not understand English time energy! For stepping out of stock an early Christmas present from my mum as my old dressing was... Debacle has left you distressed and upset as all we want is the closest you can find bathrobe! Read … the name Robeworks is synonymous with five-star luxury – our plush robes are softest! Just ordered matching items i may say! nothing, so 9pm contacted the chat quality the... ( Hermes ) a valid complaint about an item of furniture, the quality and was! Her from the legendary region of … Sale ends soon confusion a lot of the bath or padding down breakfast... Made efficiently regenerating pampering massage and sense of well-being but no responses after 10 days furniture, the and! Blend Jumper/wrap Open back size 12 only, will it be extended.Simple answer and any made... White label ” Grey Wool Blend Jumper/wrap Open back size 12 had by now gone of... For reaching out to us via TrustPilot bought hydro cotton towels from pottery barn when i NY..., really upset as it used to love this Company, ask for a call but! Is by far the best dressing gown i have been a loyal customer for more than towels.

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